Store FAQs

Store FAQs

Do we need to call ahead if we want to pick up our furniture?

No need to call ahead when picking up your furniture. When you receive the card in the mail that the furniture has arrived, bring your receipt and a photo I.D. to the pick up department located on the backside of the facility. Our pick up hours are the same as our store hours.

Is a photo I.D. required to pick up my furniture?

Yes, a photo I.D. is required to pick up furniture.

What happens if we get our furniture home and there is something wrong?

Contact the Customer Service (515-727-1371) department immediately.

Will my merchandise be assembled?

The pick up department does not assemble or disassemble merchandise. This information should be on the furniture in the showroom. Delivered merchandise is assembled, excluding customer assembly products.

Will the drivers move pre-existing furniture in my house?

No, due to liability issues, drivers can not move your existing furniture. This must be done prior to delivery. The delivery drivers if previously requested by the customer can remove old bedding.

What do you charge for delivery?

We deliver throughout the State of Iowa. Our delivery charges start at $59.99 and will increase in price depending on where you live.

Who do I call with warranty issues?

Call Customer Service (515-727-1371) with any warranty issues. The hours for Customer Service are Monday - Friday 10am - 9pm, Saturday 10am - 7pm, & Sunday 11am - 6pm.

What if the warranty has expired?

Call Customer Service (515-727-1371) and they will try to help with your problem. If the merchandise is damaged, we can set up a service call. Issues outside of warranty will be charged a service call fee as well as charged for parts and labor. Call Customer Service for details.

What if I can't find warranty paperwork, do you keep those records?

Call Customer Service (515-727-1371). Without your original receipt we can find sales information for up to five years after date of purchase.

Do you offer financing?

Yes, we offer a financing plan subject to approved credit. With a minimum purchase of $199, we offer a No Interest if paid in 6 Months Promotional Plan. Minimum monthly payments are required.

Do you sell gift certificates?

Gift certificates are available at the Financing Office and can be purchased in any amount. We do not sell gift certificates over the phone.

Do you carry appliances, electronics and carpet?

No, we do not carry appliances, electronics or carpet. We refer any requests for these items to Nebraska Furniture Mart, 2075 NW 94th Street, Clive, Iowa. (515) 727-6500

If I purchased something at Nebraska Furniture Mart, can I return it to Homemakers or call them for service?

No, you will need to contact the store where you originally purchased the merchandise. Though Homemakers is a part of the Nebraska Furniture Mart organization, both stores operate as separate companies.

Do you accept gift cards from Nebraska Furniture Mart?

Yes, we accept gift cards from Nebraska Furniture Mart.

Can I use my Nebraska Furniture Mart credit card at Homemakers?

Yes, you can also use your Homemakers credit card at Nebraska Furniture Mart. Apply for a Homemakers Furniture/Nebraska Furniture Mart account today. Go to the Credit Application page on this web site for details.